Questionnaire for User Interaction Satisfaction (© University of Maryland 1997)
Identification number: ____________System: ______Age: ____Gender: __male__female
PART 1: Past Experience
1.1 Have you ever used the phone based MARS system at the University of Maryland?
___once
___more than once
___use it every time registering for classes
1.2 Are you familiar with any of these products?
Please indicate the level of experience, ranging from 1 to 5, where 1 is beginner, and 5 is expert. (if no experience, leave field blank)
___Coolemail.com
___ShoutEmail.com
___cell phone
___e-mail
PART 2: Overall User Reactions
Please circle the numbers which most appropriately reflect your impressions about using this system. Not Applicable = NA.
Coolemail.com
Coolemail phone menu:
2.1 frustrating satisfying
1 2 3 4 5 6 7 8 9 NA
2.2 difficult easy
1 2 3 4 5 6 7 8 9 NA
2.3 rigid flexible
1 2 3 4 5 6 7 8 9 NA
Finding the specified email:
2.4 difficult easy
1 2 3 4 5 6 7 8 9 NA
2.5 slow fast
1 2 3 4 5 6 7 8 9 NA
Understanding the email message:
2.6 difficult easy
1 2 3 4 5 6 7 8 9 NA
Additional comments:
Shoutmail phone menu:
3.1 frustrating satisfying
1 2 3 4 5 6 7 8 9 NA
3.2 difficult easy
1 2 3 4 5 6 7 8 9 NA
3.3 rigid flexible
1 2 3 4 5 6 7 8 9 NA
Finding the specified email:
3.4 difficult easy
1 2 3 4 5 6 7 8 9 NA
3.5 slow fast
1 2 3 4 5 6 7 8 9 NA
Understanding the email message:
3.6 difficult easy
1 2 3 4 5 6 7 8 9 NA
Additional comments: