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Student HCI Online Research Experiments
Abstract
Introduction
Experiment
Results
Discussion
Conclusions
Acknowledgements
References
Appendices
Credits
Feedback
SHORE 2001 : Help :
The Effectiveness of Online Help Systems: Text Only, Animated Images Only, and Integrated Interactive

References

  1. Bederson, Benjamin B., Boltman, Angela, Does Animation Help Users Build Mental Maps of Spatial Information?, Department of Computer Science, Human Computer Interaction Lab, University of Maryland, College Park.

  2. Carroll,J.M.,& Mazur, S.A. (1986). LisaLearning. IEEE Computer, (Novenber), 35-49.

  3. Covi, Lisa M., Ackerman, Mark S., Such Easy-to-Use Systems! How Organization Shape the Design and Use of Online Help Systems, Department of Information and Computer Science, University of California, Irvine.

  4. Goodall, Susan D., Online Help in The Real World, System Products Division, Powersoft Corporation, ACM Copyright (1991).

  5. Harrison, Susan M., A Comparison of Still, Animated, or Nonillustrated On-Line Help with Written or Spoken Instructions in a Graphical User Interface, Department Of Computer Science, University of Wisconsin-Eau Claire, ACM Copyright (1995).

  6. Knabe,Kevin, Apple Guide: A case Study in User-Aided Design of Online Help, CHI'95 Mosaic of Creativity. May 7- 11 1995

  7. Patrick, Angela, McGurgan, Andy, One Proven Methodology for Designing Robust Online Help Systems, Mead Data Central, Inc, ACM Copyright, Dayton, Ohio (1993).

  8. Ranyon, Habor, Pittenger and Coleman. Fundamentals of Behavioral Statistics, Eighth Edition. McGraw-Hill, 1996.

  9. Rauch, Thyra, The Role of Display Tools in Implementing Effective Online Help Systems, ACM Copyright (1996).

  10. Selker, Ted, Barber, Ronald J., Kelley, Robert J., Effective, Selective Presentation of Help Material in a Graphical Environment: Experience with COACH/2, a Graphical Adaptive Help System, Almaden Research Center.

  11. Shneiderman, Ben. Designing the User Interface, 3rd Edition. Addison-Wesley, 1998.

  12. Welinske, Joe, Developing HTML Help, PC Magazine-November 18, 1997, Ziff-Davis Inc. Cpyright (1997).

  13. Wen, Hui-Fang, Empirical Studies of Online Help, Department of Computer Science, University of Maryland, College Park.

  14. Wiedenbeck, Susan, Zila, Patti L., McConnell, Daniel S., End-user Training: An Emprical Study Comparing On-line Practice Methods, Computer Science and Engineering Department, University of Nebraska. ACM Copyright (1995).

Web Resources:

  1. http://www.engin.umd.umich.edu/CIS/course.des/cis577/lecture/Lec12.html

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