References
Agarwal, R., Jayesh, P., and Zanino, M. C. Training experiences and usage intentions: a field study of graphical user interface. International Journal of Human Computer Studies 2 (August 1996), 215-241.
Carroll, M. J., and Rosson, B. M., Managing evaluation goals for training.Communications 38, 7 (July 1995), 40- 48.
Davis, S. A., and Bostrom, R. P. Training end users: an experimental investigation of the roles of the computer interface and training methods. MIS Quarterly, 17 (1993), 61-85.
Ed, F., Training calls for broader vision. Info world 18, 51 (Dec 16, 1996) p55(2).
Ed, F., What could be worse than untrained end-users? Try training them yourself. Info world 18, 45 (Nov. 4, 1996) p64(1).
Fitzgerald, P. E., and Cater-Steel, A., Champagne training on a beer budget.Communications 38, 7 (July 1995), 49-60.
Galletta, F. D., Ahuja, M., Hartman, A., Teo, T., and Peace, A. G., Social influence and end-user training. Communications 38, 7 (July 1995), 70- 79.
Ginsberg, L. Training for the long haul. Computer Shopper. v17, n2 (Feb 1997), C4.
Goldstein, I.L. The Relationship of Training Goals and Training Systems. Handbook of Human Factors. New York. 1986. 963-975.
Lynn, H., Training and support made easy. Computer reseller news 11, 7 (Nov. 18, 1996) p65(2).
Nelson, R.R., Whitener, E.M., and Philcox, H.H. The Assessment of End-User Training Needs. Communications. 38, 7 (July 1995), 40-49.
Peter, R., The high cost of technical training. Computer reseller news 10, 7 (Nov.17, 1996) pS27(2).